Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 2–4 business days. We take great care in hand-selecting and inspecting your unique pieces before they leave our studio to ensure they meet our quality standards. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 5–7 business days.

  • Expedited Shipping: 2–3 business days.

Please note that delivery delays can occasionally occur due to carrier issues outside of our control.

3. The "Mystery" Fulfillment Experience

Because our collection is curated from vintage textiles and reclaimed hand-stitched fabrics, each item is a unique "intentional find."

  • 100% Randomized Selection: We do not offer color or pattern selection. Your order is fulfilled based on the "Luck of the Draw". Our team hand-picks a one-of-a-kind piece specifically for you from our current vault.

  • Unique Variations: Please remember that the specific colors, patchwork, and embroidery are entirely randomized. The item you receive will be a complete surprise and cannot be replicated.

  • Acceptance of Variation: By completing your purchase, you acknowledge that you are seeking a mystery artisanal piece. We do not accept returns or exchanges based on color or pattern preferences.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24–48 hours.

5. Customs, Duties, and Taxes

Our studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages & Incorrect Addresses

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please ensure your shipping address is correct at checkout; we cannot redirect packages once they have been handed over to the carrier.